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Numotion Website Privacy Policy

 

Last Updated: December 9, 2021

Welcome to our Privacy Policy. It applies to this and all other Numotion websites and apps, including MyNumotion (collectively, the “Site”).  To the extent any customer information collected is Protected Health Information (“PHI”) under HIPAA, it is governed by our Numotion Notice of Privacy Practices.

Information we collect

We may collect the following types of information:

  • Information you provide – When you sign up for access to our online resources (including any customer applications), download documents or complete online forms, we may ask you for certain personal information. You may be asked to provide personal information such as: name, title, function, e-mail address, address and certain demographic information. When placing an order or carrying out a transaction on the Site, you may be asked for financial information such as credit card details. You may also voluntarily share other information such as feedback, opinions, or information shared via the Contact Us feature.
  • Cookies – A cookie is a piece of data stored on a user’s computer that is tied to information about the user. When you visit the Site, we send one or more cookies to your computer or other browsing device. We use cookies to improve the quality of our service, including for storing user preferences, improving search results and ad selection, and tracking user trends. We use Google Analytics to help us understand how visitors are interacting with the Site.  Information about Google Analytics and its use of cookies can be found at www.google.com/policies/privacy/partners/. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse cookies or to indicate when a cookie is being sent. However, some Site features and services may not function properly if your cookies are disabled. 
  • Web beacons – Web pages may contain electronic images (called a “single-pixel GIF” or “web beacon”) that allow a web site to count users who have visited that page or to access certain cookies. We use web beacons to track the effectiveness of an email campaign and to transfer an individual’s unique user identification (often in the form of a cookie) and associate your updated information into our database. Our practice is to include web beacons in HTML-formatted email messages (messages that include graphics) that we send directly or through third parties in order to determine, among many other items, which email messages were opened and to note whether a message was acted upon. In general, any electronic image viewed as part of a web page, including an ad banner, can act as a web beacon.
  • Log information – When you access the Site via a browser, application or other client, our servers automatically record certain information. This may include information such as your web request, your interaction with a service, Internet Protocol (IP) address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser or your account.
  • Customer due diligence information – When you request services from us, we may obtain information from public record sources, credit reporting agencies or other customer due diligence providers. 

Children under the age of 13

Our Site is not intended for children under 13 years of age. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at privacy.security@numotion.com or (833) 998-2027.

How we use this information

  • We use information we collect to help us improve the Site and deliver content and functionality that is best suited for you and your device.
  • To analyze your use of the Site for trend monitoring and promotional purposes
  • The information we collect allows us to keep you posted on our latest announcements, events, and services that we believe may be of interest to you if this is in accordance with your marketing preferences.
  • We may use your information to send important notices or communications regarding services you have ordered from us, even if you have opted out from our marketing communications.
  • To respond to inquiries and comments and provide you with support via your preferred communication channels
  • To keep the Site safe and secure and comply with our legal requirements and obligations
  • To set up and manage your user account
  • For any other new purpose for which we notify you before collecting any personal data

How we share your information

You can choose which, if any, of our online resources you wish to participate in. We only share personal information in the following limited circumstances:

  • We provide information to our subsidiaries and affiliated companies where it is necessary to meet the purpose for which you have submitted your personal data such as the provision of services, account administration, sales, marketing and support.  
  • To third party contractors and providers that perform certain functions on our behalf, such as sending email, removing repetitive information from customer lists, analyzing data and processing credit card payments, direct marketing services, cloud hosting services, and customer due diligence and credit checks. These parties only have access to such information as necessary to perform their functions and may not use it for any purpose other than to provide services to us.
  • We may also share personal data directly relevant to investigating and handling a criminal or civil lawsuit, regulatory investigation or to take action to prevent fraud, abuse or other violations of our Site Terms of Use.
  • For other lawful purposes that may arise such as due to any merger, acquisition, financing, sale of company assets or interests in the company, or transition of service to another provider, or in the event of an insolvency, bankruptcy, or receivership.

Safeguarding your information

We use commercially reasonable efforts to employ security measures designed to protect your personal information from loss, destruction, or access by unauthorized persons. These include, but are not limited to:

  • Physical safeguards such as locked doors and file cabinets, controlled access to our facilities and secure destruction of media containing your personal information.
  • Technology safeguards, like the use of anti-virus and endpoint protection software, and monitoring of our systems and data centers to ensure that they comply with our security policies.
  • Organizational safeguards, like training and awareness programs on security and privacy, to make sure employees understand the importance and means by which they must protect your personal information.

Data Retention

We will retain your information for as long as is necessary for the purposes for which it was collected. The criteria used to determine our retention periods include:

  • How long is the data needed to provide you with our products or services or to operate our business?
  • Do you have an account with us? In this case, we will keep your data while your account is active or for as long as needed to provide the services to you.
  • Are we subject to a legal, contractual, or similar obligation to retain your data? Examples can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of contract or litigation.

Accessing and controlling your information

You have the following rights in most circumstances:

  • The right of access—The right to know whether data concerning you is being processed and if so, the right to gain access to it with a few exceptions.
  • The right to rectification—The right to ensure data held about you is accurate, and if it is not, have it corrected.
  • The right to erasure or right to be forgotten—Where we do not have an overriding legal basis to retain your personal information.
  • The right to restrict processing—In some circumstances, you have the right to limit how we process your personal information if we do not have an overriding legal basis to continue processing.
  • The right to be informed—we have a responsibility to provide you with the information contained in this privacy policy and to answer questions if you ask for more detail about anything contained here.
  • The right to data portability—The right to obtain a copy of the personal data you provided to us, in a format you can easily take away and load onto another device.
  • The right to object—You have the right to withdraw consent or object to processing when processing is based upon consent or legitimate interest as the lawful basis, with some exceptions.

For many of our services, we provide mechanisms for you to electronically access and update your personal information by logging into your online accounts. You may opt-out of promotional email communications from us by clicking on a link provided in our promotional email messages or sending us an email at accounts@numotion.com. After opting-out, you will no longer receive marketing or promotional communications but will continue to receive other messages, such as important notices or communications regarding services you have ordered from us. You may also send any access requests to privacy.security@numotion.com or complete our online personal information request form.  Please provide details of your specific request.

California residents: Your California privacy rights

California law permits residents to receive: (1) a listing of categories of personal information we have collected about them, (2) the identity of any third parties to whom we have disclosed personal information for a business purpose or sold personal information within the previous calendar year and (3) the categories of personal information disclosed or sold to those third parties. California law requires us to request certain personal information to verify your identity prior to these disclosures and prohibits discrimination based on your exercise of these rights.  You can submit a request for disclosure by contacting us at californiaprivacy@numotion.com, calling toll-free (833) 998-2027 or completing our online personal information request form

We may provide referral information to our subsidiaries and affiliates where that Numotion-owned company can better serve a customer’s needs, such as referring self-pay clients to SpinLife.  If you would like to opt-out of such referrals, please email us at accounts@numotion.com, call us toll-free at (833) 998-2027 or complete our online personal information request form. Please note that we do not sell or share your personal information with organizations outside the Numotion group for their marketing purposes.  

Questions or concerns

If you would like more information about any of the above, have concerns, or need information about viewing this Privacy Policy in alternate formats, you can contact the Privacy Officer at privacy.security@numotion.com or toll-free (833) 998-2027.

 

NUMOTION

NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.   PLEASE REVIEW IT CAREFULLY.

This Notice of Privacy Practices describes how United Seating and Mobility, L.L.C. d/b/a Numotion and all members of its Affiliated Covered Entity (collectively, “Numotion,” “we,” “our,” or “us”) may use and disclose healthcare information about you and how you can get access to this information.  It applies to the health services you receive at Numotion.  For a complete list of the members of the Numotion Affiliated Covered Entity, please contact the Numotion Privacy Officer.

We will share your health information within Numotion to carry out our treatment, payment, and health care operations. The law requires us to maintain the privacy of certain health information called "Protected Health Information" ("PHI").  PHI is the information that you provide us or that we create or receive about your health care.  When we use or disclose (share) your PHI, we are required to follow the terms of this Notice or other notices in effect at the time we use or share the PHI.  Finally, the law provides you with certain rights described in this Notice.  Furthermore, we are required to notify you following a breach of unsecured PHI.

If you have any questions about this Notice please contact Numotion’s Privacy Officer at the address and telephone number provided below.

Ways We Can Use and Share Your PHI Without Your Written Permission (Authorization).   The information you provide us will/may be shared with other organizations directly related to providing the equipment you need, like hospitals and clinics. We do not need any type of permission from you for the following uses and disclosures:

Uses and Disclosures for Treatment, Payment and Health Care Operations. We may use and share your PHI to provide "Treatment," obtain "Payment" for your Treatment, and perform our "Health Care Operations."   

  1. Treatment. We use and share your PHI to provide care and other services to you. For example, to assess and provide appropriate equipment for your injury or illness.  In addition, we may contact you to provide appointment reminders or information about treatment options.  We may also share PHI with other healthcare providers involved in your care.
  2. Payment. We may use and share your PHI to receive payment for services that we provide to you. For example, we may share your PHI to request payment and receive payment from Medicare, Medicaid, your health insurer, HMO, or other company or program that arranges or pays the cost of some or all of your health care.
  3. Health Care Operations. We may use and share your PHI for our health care operations, which include management, planning, and activities that improve the quality and lower the cost of the care that we deliver.  For example, we may use PHI to review the quality and skill of our health care providers. 

Treatment Alternatives.  We may use or disclose your PHI to provide you with information about treatment alternatives or to tell you about other health-related services we provide that might interest you.  

Business Associates.  In addition, we may share PHI with third party "business associates" who perform activities and services on our behalf, including those we hire to perform services like auditing or accounting. We will have a written agreement with these business associates that requires them to protect the privacy of your health information.

Your Other Health Care Providers.  We may also share PHI with your doctor and other health care providers when they need it to provide treatment to you, to obtain payment for the care they give to you, or to perform certain health care operations, 

Public Health and Safety Activities.  We may disclose your information to public health agencies or for public health activities.  For example, we may share your PHI for the following:

  1. to report health information to public health authorities for the purpose of preventing or controlling disease, injury, or disability;
  2. to report abuse and neglect to government authorities, including a social service or protective services agency, that are legally permitted to receive the reports;
  3. to report information about products and services to the U.S. Food and Drug Administration;
  4. to alert a person who may have been exposed to a communicable disease or may otherwise be at risk of developing or spreading a disease or condition;
  5. to report information to your employer as required under laws addressing work-related illnesses and injuries or workplace medical surveillance; and
  6. to prevent or lessen a serious and imminent threat to a person for the public's health or safety.

 

Respond to Lawsuits and Legal Actions.  We may share your PHI in the course of a judicial or administrative proceeding in response to a valid subpoena, court order or other lawful process.

Work with a Medical Examiner or Funeral Director.  We may share PHI with a coroner or medical examiner as authorized by law. 

Organ and Tissue Requests.  If you are an organ donor, we may share your PHI with organizations that facilitate organ, eye, or tissue procurement, banking, or transplantation 

Research.  In certain circumstances, we may use your information in order to conduct research.  If we do so, certain privacy protections have to be in place before we can disclose your health information and we will almost always ask for your specific permission before providing a researcher with information that identifies you.

Workers' Compensation, We may share your PHI as permitted by or required by state law relating to workers' compensation or other similar programs.

Law Enforcement and Special Government Functions. We may share your PHI with law enforcement officials in limited circumstances as required or permitted by law, or to authorized federal authorities for intelligence, counterintelligence or national security purposes. We may also disclose your health information as required by military authorities if you are a member of the armed forces.

Health Oversight.  We may share your PHI with a health oversight agency that oversees the health care system or ensures compliance with government health programs, such as Medicare or Medicaid to prevent or lessen a serious and imminent threat to a person for the public's health or safety, or to certain government agencies with special functions such as the State Department.

As Required by Law.  We may use and share your PHI when required to do so by any other law not already referred to above.

Family, Close Friends or Others Involved in Your Care. We may share your PHI with your family member/relative, a close personal friend, or another person who has been involved in your care or payment for your care.

Disaster Relief.  We may share your PHI to a public or private entity authorized by law or by its charter to assist in disaster relief efforts.

 

Uses and Disclosures Requiring Your Written Permission (Authorization).

Use or Disclosure with Your Permission (Authorization).  For any purpose other than the ones described above, we may only use or share your PHI when you grant us your written permission (authorization).  For example, you will need to give us your permission before we send your PHI to your life insurance company. You may change your mind about your authorization or any written permission regarding your PHI by giving or sending a written "revocation statement" to the Privacy Officer at the address below.  The revocation will not apply to the extent that we have already taken action where we relied on your permission.

 

Marketing.  We must also obtain your written permission (authorization) prior to using your PHI to send you any marketing materials paid for by a third party.  However, we may communicate with you face to face about products or services related to your treatment, case management, or care coordination, or alternative treatments, therapies, health care providers, or care settings.  For example, we may not sell your PHI without your written authorization.

 

Uses and Disclosures of Your Highly Confidential Information. Federal and state law requires special privacy protections for certain highly confidential information about you for example psychotherapy notes or HIV/AIDS testing. Numotion does not typically maintain this type of information and if we do, we will apply any additional protections required by law should we use or disclose it, or remove it.

 

Your Rights Regarding Your Protected Health Information.

For Further Information; Complaints.  If you want more information about your privacy rights, are concerned that we have violated your privacy rights, or disagree with a decision that we made about access to your PHI, you may contact our Privacy Officer using the contact information provided at the end of this Notice.  We will not take any retaliatory action against you if you file a complaint.

 

Right to Receive Confidential Communications.  You may ask us to send PHI to a different location than the address that you gave us, or in a special way, or to contact you at a different phone number.  You will need to ask us in writing.   For example, you may ask us to send a copy of your medical records to a different address than your home address.  We will accept all reasonable requests.

 

Right to Inspect and Copy Your Health Information.  You may request copies (for a reasonable fee) and/or access to your medical record file, billing records, and other records.  You have a right to a copy of your records, if part of a “designated record set” in electronic format, as reasonably available.  You can review your medical records and/or ask for hard copies.  Under limited circumstances, we may deny you access to a portion of your records.  If you want to access your records, you may obtain a record request form from Numotion.  Return the completed form to the Privacy Officer.

 

Right to Amend Your Records.  You have the right to request that we amend PHI maintained in medical record files, billing records, and other records used to make decisions about your Treatment and payment for your Treatment.  If you want to amend your records, you may obtain an amendment request form from the Privacy Officer.  After which, you can return the completed form to the Privacy Officer.  We will comply with your request unless we believe that the information that would be amended is correct and complete or that other circumstances apply.

 

Right to Receive an Accounting of Disclosures.  You may ask for a list (accounting) of certain disclosures of your PHI made by us.  These disclosures must have occurred before the time of your request, and we will not go back more than six (6) years before the date of your request.  If you request an accounting more than once during a twelve (12) month period, we will charge you a reasonable cost based fee.  Direct your request for an accounting to the Privacy Officer.

 

Right to Request Restrictions.  You have the right to ask us to restrict or limit the PHI we use or disclose about you for treatment, payment, or health care operations.  With one exception, we are not required to agree to your request.  If we do agree, we will comply unless the information is needed to provide emergency treatment.  Your request for restrictions must be made in writing and submitted to the Privacy Officer at the address below.  We must grant your request to restrict disclosure of your PHI to a health plan if you have paid for the health care item in full out of pocket.

 

Right to Receive a Copy of this Notice.  If you ask, you may obtain a copy of this Notice, even if you have agreed to receive the notice electronically.

 

Right to Choose Someone to Act for You If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your PHI. We will make sure the person has this authority and can act for you before we take any action.

 

Effective Date and Duration of This Notice

Effective Date. This Notice is effective as of December 1, 2021.

 

Right to Change Terms of this Notice. We may change the terms of this Notice at any time.  If we change this Notice, we may make the new notice terms effective for all Protected Health Information that we maintain, including any information created or received prior to issuing the new notice.  If we change this Notice, we will post the new notice in common areas throughout our facilities, and on our Internet site at www.numotion.com.  You also may obtain a copy of the current Notice by contacting the Privacy Officer.

 

Questions or concerns:  You may contact the Privacy Officer for additional information: 

 

Privacy Officer,

Legal and Compliance Dept.

 Numotion

155 Franklin Road, Suite 300

Brentwood, TN 37027

Privacy.security@numotion.com

Phone:  860.899.2790

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